
Making the Tacit Explicit
Sarah Gibbons · October 2026
Every AI system is a service, and soon many services will be AI systems. Service designers already have the skills to design them. What has to change is the medium they work in.
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Sarah Gibbons · October 2026
Every AI system is a service, and soon many services will be AI systems. Service designers already have the skills to design them. What has to change is the medium they work in.

Kate Moran · September 2026
UX is still stuck on the problems it had in the early 2000s, and AI is exposing shallow design work as replaceable. To thrive, design teams have to prune their own bad habits and earn a bigger role by making AI products people can trust.
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